Contact Us

 

 

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 5pm LOCAL TIME

For Deaf or Hard of Hearing customers, please dial 711.

    Change State:

    When calling Provider Services, first select option #2.

    General Provider Inquiries

    • Phone:
      1-855-855-0668 (TTY 711)
      1-855-855-0759 (TTY 711)
      1-855-855-0759 (TTY 711)

    • Email: [email protected]

    Provider Portal

    Claims Helpdesk

    • Phone:
      1-855-855-0668 (TTY 711)
      1-855-855-0759 (TTY 711)
      1-855-855-0759 (TTY 711)
    • Mailing Address: PruittHealth Premier
      Attn: Claims Dept
      PO Box 2190
      Glen Allen, VA 23058-5850

     

    Utilization Management

    • Phone:
      1-855-855-0668 (TTY 711)
      1-855-855-0759 (TTY 711)
      1-855-855-0759 (TTY 711)
    • Fax: 1-833-610-2399
    • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

     

    Navitus Pharmacy Helpdesk

    EZ-Net Support/Provider Services

    • Phone:
      1-855-855-0668 (TTY 711)
      1-855-855-0759 (TTY 711)
      1-855-855-0759 (TTY 711)
    • Email: [email protected]

    Network Support

    SSI Claimsnet Customer Support

    When calling Member Services, first select option #1.

    Enrollment Services

    • Phone:
      1-855-855-0668 (TTY 711)
      1-855-855-0759 (TTY 711)
      1-855-855-0759 (TTY 711)
    • Fax: 1-833-610-2390
    • Email: [email protected]
    • Mailing Address: PruittHealth Premier
      Po Box 2190
      Glen Allen, VA 23058-2190

    Compliance Hotline

    • Phone: 1-844-317-9059, TTY 711 (toll free)
    • Fax: 1-833-572-2367
    • Email: [email protected]
    • Mailing Address: PruittHealth Premier
      PO Box 2190
      Glen Allen, VA 23058-2190

    Compliance Officer

    • Name: Rich Gardner
    • Email: [email protected]
    • Mailing Address: PruittHealth Plan
      Attn: Rich Gardner
      1626 Jeurgens Court
      Norcross, GA 30093

    Appeals and Grievances

    • Phone:
      1-855-855-0668 (TTY 711)
      1-855-855-0759 (TTY 711)
      1-855-855-0759 (TTY 711)
    • Fax:  1-833-610-2380
    • Call to submit or check on an authorization request, or ask about authorization denials.

    Medicare

    Privacy or HIPAA

    • Phone:
      1-855-855-0668 (TTY 711)
      1-855-855-0759 (TTY 711)
      1-855-855-0759 (TTY 711)
    • Email:  [email protected]
    • Mailing Address: PruittHealth Premier
      Attn: Compliance Department
      PO Box 2190
      Glen Allen, VA 23058-2190

    Speak With an Agent

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