Contact Us

Our hours of operation are Monday-Friday 8:00am-8:00pm local time.

Change State:

Provider Portal

Claims Helpdesk

  • Phone:
    1-855-855-0668 (TTY 711), option 4
    1-855-855-0759 (TTY 711), option 4
    1-855-855-0759 (TTY 711), option 4
  • Mailing Address: PruittHealth Premier
    Attn: Claims Dept
    PO Box 2190
    Glen Allen, VA 23058-5850

 

Utilization Management

  • Phone:
    1-855-855-0668 (TTY 711), option 3
    1-855-855-0759 (TTY 711), option 3
    1-855-855-0759 (TTY 711), option 3
  • Fax: 1-833-610-2399
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

 

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

  • Phone:
    1-855-855-0668 (TTY 711), option 4
    1-855-855-0759 (TTY 711), option 4
    1-855-855-0759 (TTY 711), option 4
  • Email: [email protected]

Network Support

  • Phone:
    1-855-855-0668 (TTY 711), option 4
    1-855-855-0759 (TTY 711), option 4
    1-855-855-0759 (TTY 711), option 4
  • Email: [email protected]

SSI Claimsnet Customer Support

Enrollment Services

  • Phone:
    1-855-855-0668 (TTY 711), option 1
    1-855-855-0759 (TTY 711), option 1
    1-855-855-0759 (TTY 711), option 1
  • Fax: 1-833-610-2390
  • Email: [email protected]
  • Mailing Address: PruittHealth Premier
    Po Box 2190
    Glen Allen, VA 23058-2190

Compliance Hotline

  • Phone: 1-844-317-9059, TTY 711 (toll free)
  • Fax: 1-833-572-2367
  • Email: [email protected]
  • Mailing Address: PruittHealth Premier
    PO Box 2190
    Glen Allen, VA 23058-2190

Compliance Officer

  • Name: Rich Gardner
  • Email: [email protected]
  • Mailing Address: PruittHealth Plan
    Attn: Rich Gardner
    1626 Jeurgens Court
    Norcross, GA 30093

Appeals and Grievances

  • Phone:
    1-855-855-0668 (TTY 711), option 6
    1-855-855-0759 (TTY 711), option 6
    1-855-855-0759 (TTY 711), option 6
  • Fax:  1-833-610-2380
  • Call to submit or check on an authorization request, or ask about authorization denials.

Medicare

Privacy or HIPAA

  • Phone:
    1-855-855-0668 (TTY 711)
    1-855-855-0759 (TTY 711)
    1-855-855-0759 (TTY 711)
  • Email:  [email protected]
  • Mailing Address: PruittHealth Premier
    Attn: Compliance Department
    PO Box 2190
    Glen Allen, VA 23058-2190

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